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Chuo-ku, Mon-Fri 10-19, Sat 11-17 092-507-2116 By Appointment Only

Privacy Policy

The legally binding version is the Japanese one: 個人情報保護方針

This policy is effective as of 15 October 2026.

Summary:

  • We collect personal data only via our contact form, email, and phone calls.
  • Your data is used exclusively to provide services and communicate with you; it is never sold to third parties.
  • Data is stored for a limited period unless legal obligations require otherwise.
  • You have the right to request access to, correction of, or deletion of your personal data at any time.

1. Data Controller

The entity responsible for the management of personal information on this website and within the workshop is as follows:

Controller: Ketiminetrail合同会社
Director: 佐々木 直樹
Capital: 500万円
Address: 〒810-0001 福岡市中央区Chuo-ku福岡市中央区天神4-12-8
Phone: 092-507-2116
Email: [email protected]

2. Types of Data Collected and Purposes

In accordance with the Act on the Protection of Personal Information (APPI), we collect the following data:

  • Contact Form: Name, email address, phone number, type of instrument, and the nature of your inquiry.
  • Communication: Content of phone consultations and email correspondence.

This information is used solely for legitimate business purposes, including scheduling maintenance, providing quotes, and answering customer questions. The scope of service provision is limited to the terms described in our Terms of Service.

3. Third-Party Services and International Transfers

Our contact form utilizes "FormSubmit (formsubmit.co)" for submission management. Consequently, the data entered into the form is transferred to servers located in the United States.

While we have verified that the service maintains appropriate security standards, US legal frameworks may differ from the Japanese APPI. By using the contact form, you consent to this international data transfer. The transferred data is strictly limited to the message content and the sender's email address.

4. Infrastructure and Hosting

The technical infrastructure of this website is managed by the following hosting provider:

Provider: GMOインターネットグループ株式会社
Address: 〒150-8512 東京都渋谷区桜丘町26番1号 セルリアンタワー

Data on the server is protected by current security patches and access restrictions to prevent unauthorized third-party access.

5. Retention Periods and Consent Management

Personal information is retained only for the period necessary to achieve the purpose of collection or as required by law. Generally, data is deleted according to internal workshop regulations after the inquiry is resolved or the service is completed.

Your cookie settings and consent status on the website are stored in the browser's localStorage (key: ktmn-consent) for a maximum of 180 days. This ensures your preferences are maintained upon return. For more details, please see our Cookie Policy.

6. Your Rights and Request Procedures

Under the APPI, you are entitled to the following rights:

  • Right of Access: The right to request disclosure of the personal information we hold about you.
  • Right to Rectification and Erasure: The right to correct inaccurate data or request the deletion of unnecessary information.
  • Right to Restriction of Processing: The right to request that we stop using your data for specific purposes.

To exercise these rights, please contact us at [email protected]. We will respond promptly after verifying your identity.

7. Legal Compliance and Jurisdiction

This policy complies with the Act on the Protection of Personal Information, the Telecommunications Business Act, and the Act on Specified Commercial Transactions. Any disputes regarding the handling of personal data shall be subject to the exclusive jurisdiction of the court in 福岡市中央区 as the court of first instance.

The supervisory authority for personal information protection is as follows:

Personal Information Protection Commission (PPC)
〒105-0001 東京都港区虎ノ門二丁目2-3 虎ノ門アルセアタワー12階
https://www.ppc.go.jp

Note: All photos on this website are illustrative images.